The IMS Care Pack is an extended warranty plan, introduced by IMS Group, and exclusively designed for the Samsung Galaxy S25 Series. This plan provides an extra year of warranty coverage, protecting your device against manufacturing defects, hardware malfunctions, and other technical issues, making it an affordable solution that helps you avoid expensive repair and maintenance costs.

Benefits of IMS Care Pack

• 1 Extra Year of Warranty: Extend your device’s warranty coverage by 12 months, protecting it from mechanical and technical defects.
• Discount on Repairs: Get an 8% discount on parts and a 50% discount on labor charges for physical damage repairs.
• Affordable Protection: The IMS Care Pack is available at a minimal cost, making it an economical way to ensure your device stays protected.
• Comprehensive Coverage: Covers all standard warranty services, excluding battery replacement, ensuring your device stays in perfect working condition.

Purchasing the IMS Care Pack

To purchase the IMS Care Pack and maximize its benefits, ensure you meet the following conditions:

• The Samsung Galaxy S25 Series device must be imported through the National Distributor and be an authorized handset.
• The Care Pack must be purchased within the original warranty period.
• A purchase bill of the handset is required for verification.

Eligible customers can purchase the IMS Care Pack at Samsung Authorized IMS Care Service Centers across Nepal.

Warranty Terms and Conditions

• Proof of purchase is required to claim the warranty.
• Repairs during the warranty period shall be carried out only by company-authorized personnel.
• If any part of the unit is repaired, the warranty will continue to remain in force only for the unexpired period of the original warranty. The time taken for repairs and transit, whether under warranty or otherwise, shall not be excluded from the warranty period.
• If any damage to the product or misuse is detected by authorized service center personnel, the warranty will not be applicable. Repairs will be carried out subject to the availability of parts and will be chargeable.
• In the event of unforeseen circumstances where spare parts are unavailable, the company’s prevailing depreciation rules will apply as a commercial solution in lieu of repairs.

THIS WARRANTY IS NOT APPLICABLE IN THE FOLLOWING CASES:

• Defects caused by improper use, as determined by the authorized service center or company personnel. The warranty shall be void if the product has failed due to conditions such as water damage, misuse, etc.
• Any modifications or alterations made to the circuitry by the purchaser or unauthorized personnel, as determined by company personnel.
• Use of the product in conditions that do not conform to the recommended operating environment.
• Defects caused by external factors beyond control, including lightning, abnormal voltage, natural disasters (acts of God), or damages incurred during transit.
• Damages caused by household pests, such as rats, cockroaches, or other animals or insects.

LIMITATION OF LIABILITY:

The company is not liable for any direct or indirect losses, including but not limited to:

• Third-party claims against the customer for losses or damages.
• Loss or damage to records, information, or data.
• Economic or consequential damages, including lost profits.
• The battery is not covered under an extended warranty.

NOTE: Customers are advised to back up all data before submitting the unit for repair.